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FAQs

Frequently Asked Questions

When will my order arrive? Most orders are processed within 1-2 working days. You'll receive an email with a tracking number once your order is dispatched from our nearest warehouse. Estimated delivery times are 1-5 working days.

Has my order been dispatched yet? Orders are generally dispatched within 1-2 working days. You'll receive a confirmation email when your order is on its way. Check your SPAM/Junk folder in case the email isn't in your inbox. If you need more details, please contact us at support@balbud.com.

What if my item arrived damaged? We're sorry to hear that! Please take photos of the damaged item and email them to support@balbud.com within 48 hours of receiving your package. Our team will promptly address the issue. Please note, damages due to courier mishandling are beyond our control, but we'll do our best to resolve it for you.

I ordered multiple items, but I received only one. Why? When you order several items, they may be shipped separately from different warehouses. Rest assured, all your items will arrive; some may arrive sooner than others.

How can I cancel or change my order? To cancel or modify your order, contact us immediately at support@balbud.com. We'll accommodate your request if your order hasn't been shipped yet. If the order is already dispatched, we welcome returns as per our returns policy.

Can I get a refund or make a return? Absolutely! We offer a 30-day money-back guarantee. To qualify for a return or refund, items must be in the original condition, with all packaging and accessories included. Returns must be initiated within 30 days from the receipt of your item.

Which countries do you ship to? We offer worldwide shipping to almost all the countries.

Do you have a guarantee? Yes, we do! All orders come with a 30-day money-back guarantee. If you're not satisfied, simply reach out to us for assistance with your return.

Contact Us If your question isn't answered here, feel free to email us at support@balbud.com. We're here to help!